Protecting your privacy
Florist on Wheels Pty Ltd ABN 81651027968 (collectively, Florist on Wheels, we, us, our) is committed to protecting your privacy.
This policy describes how we collect, store, use and disclose your personal information and your rights in relation to the personal information we hold about you.
By providing personal information to Florist on Wheels, you consent to the collection, storage, use, and transfer of personal information as set forth in our Privacy Policy and to enable us to provide our products and services.
By continuing to use this website or doing business with us, you agree to the terms and conditions of our Privacy Policy and any changes to the policy from time to time.
What personal information does Florist on Wheels collect?
Personal information means information or opinions about an identifiable individual, whether true, recorded, or in a material form.
Certain personal information may be required by Florist on Wheels to provide our products or services, such as:
- You and the recipient’s full name and address, email address, billing address, and contact phone number
- Delivery place (name of recipient’s workplace, company, hospital room, etc.).
- Transaction information (e.g. payment information such as order date, order amount, and credit card details)
- With the information provided in the communication between you and us (for example, the message recorded on your personal card)
- information collected to establish your identity (such as name, address, previous order history). Information collected to establish your ID (name, address, history of previous orders, etc.).
If you provide us with sensitive personal information about yourself, the recipient, or any other person, for example, in the form of a message on a greeting card, you will be taken as having consented to us holding and using that information for the purposes of conducting our business and providing our products and services. This includes providing order details, delivery address, and message information to florists, delivery couriers, and other companies that work on our behalf in order to provide our products and services
Collection and use of information.
Florist on Wheels collects personal information to conduct our business and provide our products and services. We may collect personal information to enable us to:
- You can order products on our website.
- We provide detailed information to florists, courier, and other companies that work on our behalf to provide our products and services.
- Handle enquiries and improve our products and services.
- In response to your request, customize upcoming orders and communicate with our customers.
- Design, pricing, and development of existing and new products and services.
- We request your feedback to improve our products and services.
- We offer our products, improve customer service, personalize the website for your shopping experience, and inform you about new suggestions and discounts.
- We advertise our products and services to our customers and advise on additional products or services that may be of interest to you.
- Our promotions and advertisements include email, SMS, or text message notifications for Valentine’s Day, Mother’s Day, and anniversaries.
- Communicate with you about changes to the Florist on Wheels website or our products and services.
- We provide customer support services and maintain and update our business infrastructure and systems.
You can choose not to provide the requested information to Florist on Wheels.
However, if Florist on Wheels is unable to collect personal information, particularly requested information in the required fields marked with an asterisk (*), it may be unable to provide the requested product, service or support (including processing and delivery) … order) There are cases when the products we provide are not available.
Communicate with us by phone, email, etc. in connection with the products, services, or suggestions available at one of the companies you have partnered with Florist on Wheels to contact you with one of those affiliates. If you request an order on your behalf, you agree that Florist on Wheels will provide your personal information to its affiliates.
Your personal information will be used by the company in accordance with the privacy policy.
In addition, if you do not want to receive marketing materials from us, please use the links contained in the marketing materials or refuse to receive them via a reply to emails, SMS, or the text message “Cancel” and that service. Please cancel your subscription. You can contact us
or the customer service at sales@floristonwheels.com.au
How is information collected?
Florist on Wheels collects information when you use our website, or when you communicate with us by phone, email, SMS text message, etc.
This includes information you provide when placing an order with us or when you contact us on our website.
Florist on Wheels also collects information about your internet usage (for example, by way of ‘cookies’) including the products and services that are of interest to you, other websites that you access or connect with from our website, and your internet protocol (IP) address. A ‘cookie’ keeps track of the information you provide, for example, the products in your shopping cart. Florist on Wheels uses cookies to let us know that you are a prior customer and to provide you with certain customized features. The majority of web browsers automatically accept cookies and most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for ‘cookies’ in the Options menu of your browser, in order to view the Florist on Wheels website.
Disclosure and storage of information
Unless required by law, a court order, or we need to investigate suspected fraud or other illegal activities, personal information collected by Florist on Wheels will only be disclosed or viewed and used by people who work at Florist on Wheels or for us., unless you have authorized us to do other things.
People who work for Florist on Wheels include contract workers in our call centre, florists, couriers, and other companies who work on our behalf to provide our products and services.
Florist on Wheels will not sell or receive payments or services for disclosing customer personal information to any outside company.
We will retain your personal information if it is for business purposes, to help us resolve your future enquiries or requests, or if we are required by law to retain personal information or for government purposes.
Florist on Wheels takes reasonable steps to protect your personal information and prevent unauthorized access. We hold personal information in electronic and hardcopy form. We store electronic information on our own system and through third-party data storage providers. Our third-party storage providers, including overseas storage providers, are required to protect personal information against unauthorized access or misuse. We use Secure Socket Layer (SSL) technology to protect your financial transaction and credit card details.
Changes to our Privacy Policy
Our privacy policy will be updated from time to time, and we will notify you of any changes to this privacy policy by uploading the updated version to the Florist on Wheels website.
When you visit our website or provide us with personal information, you should check our privacy policy.
Who can you contact regarding a privacy complaint?
If you have any concerns about our privacy policy or your personal information, you can contact us sales@floristonwheels.com.au or the contact information listed below.
If you are not satisfied with our response or have further doubts about how we handle your personal information, you can also contact the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or by phone (1300363992) or email. enquiries@oaic.gov.au.
How can you access your personal information?
- In accordance with the legal restrictions on us, if you make a request, we will be happy to inform you what personal information we have about you and how we handle your personal information.
- For more information, including a copy of our privacy policy, please contact:
- Email: sales@floristonwheels.com.au
- Telephone: 02 9682 6497
If you believe there are errors in our records about you, please contact us at sales@floristonwheels.com.au and we will be happy to investigate and correct any inaccuracies.