Same Day Delivery – Monday to Friday: To ensure same-day delivery, orders must be received before 2:00 p.m. in the recipient’s time zone. Any orders received after this time will be delivered on the following day. For residential addresses, flower deliveries usually take place between 8:00 a.m. and 8:00 p.m., while deliveries to work addresses occur between 8:00 a.m. and 5:00 p.m. Please note that during busy floral events like Mother’s Day, Valentine’s Day, and Christmas, delivery times may be extended.

For some remote locations, same-day delivery cannot be guaranteed. In such cases, Petals will get in touch with you to discuss alternative delivery options. Some deliveries may require collection from the nearest town or depot. If this is necessary, our florist may contact the recipient to arrange it. If you prefer not to have the recipient contacted, please provide your details as the primary contact.

While Florist on Wheels allows customers to nominate a preferred delivery time (AM, PM, or ASAP), it is not always possible to guarantee these specific times. Florist on Wheels uses a network of local florists across Australia to ensure customers receive the freshest flowers available. However, local factors, such as courier delivery times, may influence the delivery time frame.

If the flowers are intended for a timed event, such as a funeral or business function, the florists will make every effort to assist. Nonetheless, Florist on Wheels recommends providing an alternative delivery address in case the flowers cannot be delivered in time for the scheduled event.

Same Day Delivery – Saturday:

For same-day delivery on Saturdays, orders must be received before 8:00 a.m. in the recipient’s time zone. If an order is received after this time, it will be delivered on the following business day. Deliveries to residential addresses typically occur between 9:00 a.m. and 7:00 p.m., while deliveries to work addresses usually take place between 9:00 a.m. and 5:00 p.m. During busy floral events like Mother’s Day, Valentine’s Day, and Christmas, delivery times may be extended.

Certain remote locations may not guarantee same-day delivery. If this situation arises, Florist on Wheels will get in touch with you to discuss alternative delivery options. In some cases, deliveries may require collection from the nearest town or depot. If needed, our florist may contact the recipient to make arrangements. If you prefer not to have the recipient contacted, please provide your details as the primary contact.

Although Florist on Wheels allows customers to nominate a preferred delivery time (AM, PM, or ASAP), it’s not always possible to guarantee these specific times. Florist on Wheels utilizes a network of local florists across Australia to ensure customers receive the freshest flowers available. However, local factors, such as courier delivery times, may impact the delivery time frame.

For flowers intended for timed events, such as funerals or business functions, the florists will make their best efforts to assist. However, Florist on Wheels strongly recommends providing an alternative delivery address in case the flowers cannot be delivered in time for the scheduled event.

Sunday & Remote Locations:

For remote delivery areas, same-day delivery may not be guaranteed. Additionally, we cannot assure Sunday deliveries, but rest assured, we will make every effort to fulfill your request.

Please note that the mentioned cut-off times do not apply during busy floral events, such as Mother’s Day, Valentine’s Day, and Christmas

While Florist on Wheels allows customers to nominate a preferred delivery time, such as AM or PM, it is important to note that we cannot guarantee specific delivery times. Our delivery time window extends up to 5:00 p.m. for business addresses and 8:00 p.m. for residential addresses.

Florist on Wheels employs a network of local florists Australia wide to ensure customers receive the freshest possible gift. However, due to various local factors, such as courier delivery times, it may not always be feasible to deliver within the requested time frame.

If there is a specific deadline for the delivery, such as the recipient leaving the hospital or finishing work at a particular time, please provide an alternative delivery address. This way, we can ensure the flowers are delivered to the intended recipient in a timely manner.

Yes, you can include alcohol with your order. However, please note that the delivery of alcohol is not guaranteed. Florist on Wheels will make every effort to fulfill your request, but there are circumstances beyond our control that may restrict the delivery of alcohol.

These restrictions include, but are not limited to:

• Age restrictions
• Religious beliefs
• State Laws
• State Regulations

If you place an order that includes alcohol, and Florist on Wheels is unable to deliver the alcohol due to any of the reasons mentioned above, our florists will replace the alcohol with flowers or gift items of equal value that are suitable for your order. Please be aware that you will not be notified of this replacement.

Florist on Wheels accepts all major credit cards, including:

• American Express
• Visa
• MasterCard
• Diners Club

When purchasing online through Florist on Wheels, your credit card details are kept secure and protected. At Florist on Wheels, safeguarding our customers’ credit card information is of utmost importance. To ensure the highest level of security, our website is protected using Thawte Digital Certificate or McAfee Secure. This encryption technology guarantees that any data you transmit to us online will be securely encrypted. Only with the proper decryption key can we access and view the information in plain text form.

After placing your order online, you will be presented with a confirmation page displaying a receipt number. Florist on Wheels suggests either printing this page or noting down the receipt number for your records. Additionally, you will receive an email from Florist on Wheels confirming the successful receipt of your order. If you prefer, you can request a confirmation email when placing your order via telephone as well.

1. Contact Florist on Wheels customer service as soon as possible.
2. Provide them with your order details and the specific changes you wish to make or request cancellation.
3. Florist on Wheels will do their best to accommodate your request, depending on the order’s status and the products involved.
4. Please note that order changes or cancellations might not be possible if the order has already been processed or if it’s too close to the delivery time.

To ensure prompt and accurate assistance, it is essential to contact customer service as early as you can after placing your order.

Substitutions may become necessary in certain situations to ensure the timely delivery and quality of your order. There are a few reasons why we might need to make substitutions:

1. Seasonal Availability: Some flowers or gift items may be unavailable due to seasonal variations or limited supply.
2. Local Availability: Our member florists use fresh, locally sourced products, and certain flowers or gifts might not be available in the specific location of delivery.
3. Quality Assurance: To maintain the highest standards, we might substitute with a similar product of equal or greater value to ensure customer satisfaction.
4. Delivery Timeliness: In time-sensitive situations, we may make a substitution to avoid delays and ensure the prompt delivery of your order.

Rest assured that any substitutions made will be made thoughtfully, always with the intention of preserving the overall appearance and value of your chosen gift. Customer satisfaction is of utmost importance to us, and we will always strive to provide the best possible product and service.

If you are unsatisfied with the quality of the flowers or gift you received, we kindly request that you contact our Quality Team for review within 72 hours from the time of purchase. To assist us in evaluating the issue, we ask for a photograph of the flowers or gift. We will promptly respond to quality issues within 24 hours after receiving the photo.

In case of a non-delivery, please notify us within 1 month from the date of the order being sent. Each case will be examined individually, and we may offer a redelivery or refund as appropriate. Please get in touch with us regarding your non-delivery concern.

Refunds are typically processed within 3 – 5 business days after the customer has been notified that their full or partial refund request has been approved. The refunded amount will be returned to the customer’s credit card or PayPal account, depending on their original method of payment. If you have requested a refund, no cancellation fees will be charged.

Florist on Wheels offers same-day delivery on Saturdays throughout Australia if the orders are placed before 8:00 a.m. in the recipient’s time zone. However, Sunday delivery is not always available, except on Mother’s Day Sunday. If you prefer Sunday delivery, please get in touch with Florist on Wheels directly to make arrangements.

For most cases, Florist on Wheels cannot deliver orders on public holidays. If you have a request for delivery on a public holiday, it is best to contact Florist on Wheels directly to discuss the possibilities.

If you cannot find a specific product you want online, don’t worry! We offer customization options to fulfill your request. Feel free to customize your order according to your preferences and requirements. Simply let us know what you have in mind, and we will do our best to accommodate your personalized request.

Feel free to get in touch with us, and our experienced representatives will be delighted to assist you in capturing your specific needs. Florist on Wheels is committed to making every effort to fulfill your order exactly as requested.

1. Visit our website or contact our customer service team.
2. Browse our selection of products and choose the one you wish to order.
3. Select any customizations or Options
4. Add the item to your cart.
5. Review your cart to ensure everything is accurate.
6. Proceed to the checkout page.
7. Provide the necessary billing and delivery information.
8. Choose your preferred payment method and complete the transaction.

Once your order is successfully placed, you will receive an order confirmation, and we will start processing your request promptly.

1. Double-check the information: Ensure that you have entered your credit card details correctly, including the card number, expiration date, and CVV code.
2. Verify available funds: Confirm that you have sufficient funds or credit available on your card to cover the transaction.
3. Contact your bank: If your card is still declined, reach out to your bank or credit card issuer to inquire if there are any issues with your card or account.
4. Try a different card: If you have multiple credit cards, you can attempt the transaction with an alternative card.
5. Contact customer support: If you are unable to resolve the issue, get in touch with Florist on Wheels customer support for further assistance in processing your payment.

Please note that declined credit card transactions can happen for various reasons, including insufficient funds, security concerns, or technical issues. Taking the above steps will help you identify and resolve the problem effectively.

In the event of any delivery issues or other problems with your order, please get in touch with Florist on Wheel’s customer service immediately. Our team is dedicated to resolving any concerns you may have to ensure your satisfaction. We will work diligently to address and rectify the situation promptly and make sure you receive the best possible service. Your feedback is valuable to us, and we are committed to ensuring a positive experience with your order.

Delivery problems can arise due to various reasons, such as the recipient not being available at the delivery address or incorrect recipient contact details provided to Florist on Wheels. We are dedicated to assisting all customers with any concerns or complaints they may have. Depending on the nature of the delivery issue, there may be additional delivery and wastage charges that apply.

Our member network consists of florists and relay organizations globally. We strive to fulfill all orders, delivering flowers and gifts on the specified day and in line with the high standards set by our member florists and floral relay organizations. For more details, please refer to our Terms and Conditions and Substitution Policy. We are committed to resolving any issues that may arise and ensuring your satisfaction with our services.

If the recipient of your gift is not available to receive the order at the time of delivery, the following steps will typically be taken:

1. The delivery driver may try to leave the gift in a safe and secure location at the delivery address, such as with a neighbor or at the front door.
2. If a safe location is not available, the delivery driver may leave a delivery notification or attempt to contact the recipient to schedule an alternative delivery time.
3. In some cases, a re-delivery attempt may be made later in the day or on the next business day, depending on the circumstances and the delivery service’s policies.

If re-delivery attempts are unsuccessful or not feasible, please be aware that certain perishable items may not remain fresh for an extended period. In such cases, Florist on Wheels will make reasonable efforts to notify the purchaser about the situation and discuss available options, which may include redelivery to an alternative address or a refund for the undelivered items.

It’s essential to provide accurate recipient contact information when placing the order to avoid potential delivery issues. If you anticipate any challenges with the delivery, consider notifying the recipient in advance or providing an alternative delivery address where the gift can be received promptly. Additional fee will apply for any re-delivery.